Valpay

Ordering or replacing terminal accessories.

How to Request Accessory Replacements in Adyen

Step-by-step guide to placing a new payment terminal order through the ValPay portal.

Placing a New Terminal Order Step by Step

How to view, filter, and track terminal orders from the ValPay portal, including order statuses and shipment tracking.

Terminal Orders Tab Overview

Returning or Replacing an Adyen Terminal

Learn how to reassign an Adyen terminal to a different store or move it back to inventory within the Customer Area.

🔄 How to Reassign a Terminal in Adyen

Learn how to unassign or reassign a payment terminal in the Adyen Customer Area. This guide covers all three methods available for both live and test environments, including how to…

How to Unassign a Terminal in Adyen

How to transfer an Adyen terminal that is currently boarded under a different company account (outside Valpay) to your merchant account with Valpay.

🔄 Transferring an Existing Adyen Terminal From Another Company to Valpay

When returning a terminal using a call tag, follow these steps to ensure a smooth process:

Call Tag Label

Why NZ terminal shipments are held at customs, what a New Zealand Customs Number (client code) is, and what partners need to do before ordering terminals or resolving a held…

Shipping Terminals to New Zealand

What's covered under Adyen's standard terminal warranty, how long it lasts, what the Terminal Replacement Service adds, and what's excluded.

Adyen Terminal Warranty & Replacement Coverage

A guide to Adyen's PCI PTS 5.x terminal phase-out and the closest PCI PTS 6.x replacement for each discontinued model, including specs, display, connectivity, and receipt printing details.

Adyen Terminal Discontinuation: PCI PTS 5.x End-of-Life & Recommended Replacements

Ordering, returning, reassigning and transferring terminals, plus warranty and shipping.

Terminal Ordering & Lifecycle

Reporting Portal

PCI Compliance

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