Valpay

Hardware issues

This article goes over Adyen's Engage & Android terminals regarding sleep mode settings.

Terminal Sleep Mode

This article explains how to fix the statement link errors that you may come across and how to troubleshoot.

❗ Error Viewing Downloaded Merchant Statement (AccessDenied)

Question: Can you surcharge on Pay by Link?

Can you surcharge on Pay by Link?

Adyen Status Page

Question: If we send a terminal to another region to do some testing for us, could they come across any issue due to this?

Live & Test Region Restrictions

When a payment terminal experiences issues such as failed transactions, communication problems, or connectivity errors, Adyen Support may request a terminal log.

This log helps Adyen identify the root cause…

🧾 How to Send a Terminal Log to Adyen for Troubleshooting

Experiencing slow payment transactions on your terminal? Learn common causes of slow transaction processing and the steps you can take to troubleshoot and resolve the issue quickly.

🐢 Troubleshooting: Slow Transaction Processing

If a merchant wishes to cancel their ValPay processing account, they must complete and sign an official Cancellation Request Form.

🛑 How to Submit a ValPay Merchant Cancellation Request

This article answers common questions about software upgrade prompts on Adyen payment terminals and how to manage them to avoid disruption during business hours.

🔄 Terminal Software Updates & Upgrade Prompts (FAQ)

Learn how to troubleshoot “Terminal Not Responding” errors on Adyen POS terminals, including common network causes and quick diagnostic steps.

⚠️ Troubleshooting “Terminal Not Responding” Errors with Adyen POS Terminals

Learn the network and firewall requirements for Adyen payment terminals used with ValPay POS integrations, including required domains, ports, TLS settings, and IP configuration.

🌐 Adyen POS Network Configuration Guide

FAQ: What is the estimated delivery timeframe for terminal orders?

FAQ: Can I cancel or modify an order after it has been placed?

The length of time you have to refund a credit card.

FAQ: How long do we have to refund a card?

Reference guide to card refusal reason codes and descriptions, including what each payment refusal message means.

❌ Why Was My Payment Declined? (Card Refusal Reasons)

How to find the PSP reference number, what to include when escalating a transaction issue to ValPay support, and when to void vs refund.

Getting Help: PSP References, Escalation Details, and Voids vs Refunds

Troubleshooting & FAQs

Reporting Portal

PCI Compliance

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