Valpay

Partner-facing explainer for the new Dispute Manager chargeback flow — lifecycle, what merchants see, timelines, evidence, fees, and monitoring thresholds.

NEW The Complete Chargeback Process Guide

How to identify and handle ACH returns from the Dispute Center tab in the ValPay Portal.

NEW ACH Returns in the Dispute Center

Read on for practical strategies to prevent chargebacks to maintain a healthy financial standing

Preventing Chargebacks

Learn the differences between retrieval requests, fraud notifications, and chargebacks, including when funds are withdrawn, when action is required, and when you will be notified.

What’s the Difference Between Retrieval Requests, Fraud Notifications, and Chargebacks?

Learn why duplicate chargeback entries may appear in the Valpay portal and whether they represent multiple chargebacks or additional financial impact.

Why do duplicate chargeback entries appear in the Valpay portal, and do they indicate additional financial impact?

Learn how chargebacks work, how to respond, required timelines, and best practices to reduce disputes and protect your business.

Chargebacks & Disputes

Reporting Portal

PCI Compliance

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