Valpay

Everything partners need to onboard new merchants successfully..

Partner Onboarding & Merchant Setup

Thank you for choosing ValPay as your trusted payments partner! We're excited to work with you and support your success.

Welcome to ValPay 👋

Move ValPay Overview into Getting Started as a Partner

🧩 ValPay Overview: Payments Made Simple

This is a high-level overview of the steps partners complete when onboarding a merchant with ValPay.

🧭 Process Overview

This guide clarifies the relationship between Brand Administrators, Account Holders, and multiple DBAs to ensure your applications are submitted correctly every time.

📐 Understanding the Valpay Account Hierarchy: From Partner to Store

This article explains which Adyen user roles are available to partners, how access is managed, and how to decide what permissions your team actually needs.

🔐 Adyen User Roles & Permissions (Partner Access)

Adyen supports global payment acceptance across different products and solutions. Coverage can vary by region depending on product type (Online, In-Person, Mobile, Marketplace/Platforms). Below is an easy reference for partners.

🌍 Adyen Supported Countries & Regions (By Product)

Getting Started as a Partner

How Account Holders and Stores work, which name goes in which field, and the naming decisions that cannot be undone after submission.

Merchant Account Structure: Account Holders, Stores, and Names

What happens after a merchant application is submitted, what Adyen checks during KYC review, standard timelines, and how to respond to application holds.

KYC Review: What Happens After You Submit a Merchant Application

A pre-submission checklist covering every common cause of KYC holds and application delays, organized by category with BLOCKER and HIGH RISK flags.

Merchant Application Checklist: What to Prepare Before Submitting

How merchant accounts are structured — Account Holder vs Store, legal name vs trading name, Store IDs, and why store names cannot be changed after creation.

When completing your merchant application, it’s important to enter your Legal Name and DBA (Doing Business As) Name correctly.

Legal Name vs. DBA (Doing Business As) — What Should I Enter?

A comprehensive guide to the mandatory documentation required by Adyen for verifying sub-merchants, including specific requirements for individuals, legal entities, and bank account validation.

📋Verification Guide: Sub-Merchant Documentation Requirements

This guide provides an overview of the Valpay and Adyen application process, including the sections involved and the specific information merchants are required to complete.

📝 Step 1: ValPay + Adyen Application Process

From ordering to pre-boarding; streamlining the installation unboxing experience!

🏪 Step 2: Terminal Ordering & Assignment

Congratulations! The application is complete and the terminals are on their way. Now comes the most important step for your merchant’s digital experience: Setting up their Valpay Reporting Portal.

👤 Step 3: ValPay Portal Access for Merchant Admins

This article serves as a central reference for boarding Adyen terminals provided through ValPay.

🚚 Step 4: Terminal Delivery & Boarding

Onboarding a New Merchant

Reporting Portal

PCI Compliance

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