ValPay uses a secure PandaDoc eform to collect and process cancellation requests.
⏱️ Timing Requirements
Cancellation requests can't be submitted more than 30 days before the merchant's requested cancellation effective date. This keeps requests from sitting on our end for months before they're actually due to be processed.
We also ask that requests come in at least 30 days before the desired effective date, so we have time to process everything properly — please don't wait until the day of or last minute to submit. If a request does come in with less notice than that, we'll still accept it, but the merchant should know it can take up to 7 business days from when we receive the signed form for us to officially close out the account.
🔗 Step 1: Share the Cancellation Form Link
Partners must provide the merchant with the following cancellation form link:
Cancellation Request Form:
This link must be completed by the merchant directly.
✍️ Step 2: Merchant Access & Identity Verification
Once the merchant opens the link:
They will enter:
Their Full Name
Their Email Address
Select "Continue to Sign"
This will open the official Cancellation Request Form.
📝 Step 3: Complete the Cancellation Request Form
The merchant must complete the required information, including:
Account ID
Full Name
Business DBA Name
Business Legal Name
Requested Cancellation Effective Date
Cancellation Reason
Once all fields are completed, they will proceed to sign the document.
🖊️ Step 4: Sign the Document
On the right side of the screen, the merchant will select:
"Click to Sign"
They will have three signature options:
Draw signature
Upload signature
Type signature
After signing, select "Save."
📤 Step 5: Submit the Cancellation Request
After signing:
Select "Submit Document"
A confirmation message will appear indicating the document has been signed
The completed form will automatically be sent to:
ValPay Support
The email address of the person who signed
The merchant also has the option to select "Download Document" for their records.
📌 Important
Cancellation requests must be submitted directly by the merchant and are not processed until a completed and signed Cancellation Request Form is received.
All cancellations are subject to the terms of the merchant's signed ValPay Card Services Agreement, including applicable term length, renewal provisions, and required notice periods. Submission of the form does not waive contractual obligations.
Cancelling ValPay payment processing services does not terminate any separate software, POS, or third-party service agreements. Merchants must coordinate cancellation of those agreements directly with their provider. ValPay is not responsible for terminating third-party contracts.
❓ Questions?
If assistance is needed during the cancellation process, please contact: