🆕 Available to Brand Admin starting July 7, 2026.
Overview
The Terminal Orders tab in the Valpay portal lets you order point-of-sale hardware directly for your merchants. You can submit new orders, monitor fulfilment status, track shipments, and cancel orders that have not yet been shipped.
To access Terminal Orders, select Terminal Orders from the left-hand navigation menu.
The Terminal Orders Dashboard
At the top of the page you will see a summary of all orders across your account:
Total Orders – total number of orders placed
Awaiting Shipment – orders that have been placed and are ready to fulfil
In Transit – orders currently being shipped
Delivered – orders that have been received
Total Order Value – combined value of all orders
The order table below shows each order with its Order ID, Partner, Store, date ordered, quantity and value, current status, and available actions.
Use the Filters section to search by Order ID, filter by status, partner, or date range. Click Reset Filters to clear all active filters.
Placing a New Order
Click the + New Order button in the top-right corner of the Terminal Orders page. The order wizard has four steps.
Step 1: Partner & Store
Select the Partner and the Store the terminals should be assigned to. This determines which merchant account the hardware will be linked to. Click Next Step to continue.
Step 2: Select Terminals
Browse the Available Terminals and select the hardware package you need. Each card shows the package name, included items (terminal, eSIM, battery, cables, adapters), and connectivity options.
Click a terminal package to add it to your cart. In the Cart panel, use the + and − buttons to adjust quantity. You can add multiple packages to a single order. When your cart is ready, click Checkout to proceed.
Step 3: Shipping
Enter the delivery address for the terminal shipment. All fields marked with an asterisk (*) are required:
First Name and Last Name
Email address
Phone number
Street Address, City, State/Province, Postal Code, Country
You can use the Search address field to auto-fill the address. Click Next Step when complete.
Step 4: Review & Place
Review your full order before submitting:
Order Summary – items and total cost
Partner – the partner account this order is for
Assignment Store – the store the terminals will be linked to
Delivery Address – the shipping destination
Use the EDIT links next to each section to make changes. When everything looks correct, click Place Order.
A confirmation dialog will appear showing your Order Number and an Estimated Delivery of 3–5 days once shipped. A confirmation email will also be sent to the address provided. Click Return to Orders to go back to the Terminal Orders dashboard.
Tracking an Order
Once an order has been shipped, its status will update to In Transit or Delivered. To view shipment tracking information:
Go to Terminal Orders in the left navigation.
Find the order in the list. Orders that have shipped will show a Track Shipment button in the Actions column.
Click Track Shipment to view the current delivery status and carrier tracking details.
You can also search for a specific order using the Search by Order ID field, or filter by Status to quickly find in-transit shipments.
Cancelling an Order
Orders can only be cancelled while they have a status of Ordered (i.e., before they have been picked up for shipment). Once an order moves to Awaiting Shipment or beyond, it can no longer be cancelled through the portal.
Go to Terminal Orders in the left navigation.
Locate the order you want to cancel. Orders eligible for cancellation will show a Cancel Order button in the Actions column.
Click Cancel Order and confirm the cancellation when prompted.
The order status will update to Cancelled. Cancelled orders remain visible in the order list and can be reviewed by clicking View Details.
If an order has already progressed beyond the Ordered status and needs to be cancelled, please contact Valpay Support.
Order Status Reference
Status | Meaning | Available Actions |
Ordered | Order placed, awaiting processing | Cancel Order |
Awaiting Shipment | Order is ready to be fulfilled | View Details |
In Transit | Order has been shipped | Track Shipment |
Delivered | Order has been received | Track Shipment |
Cancelled | Order was cancelled | View Details |