If a merchant's deposit shows a status of Pending, this means the system is actively reconciling that deposit. The actual amount deposited to the merchant's bank does not match what the portal predicted, and the system is working to identify why.
Understanding the Two Amounts
Direct your merchant to open the Pending deposit. There are two key figures to look at:
Amount (displayed at the top of the deposit details) — The actual amount deposited to the merchant's bank account. The merchant can verify this directly against their bank statement.
Net Deposit (shown at the bottom of the Deposit Summary section) — The amount the portal predicted would be deposited, calculated from transactions, fees, and adjustments for that deposit period.
When these two amounts don't match, the system flags the deposit as Pending and begins reconciliation automatically.
Common Causes
The most common reasons for a reconciliation discrepancy are:
A chargeback that was processed during the same deposit period
An unreferenced refund
What to Tell Your Merchant
No action is required. The system will automatically reconcile the deposit within up to 48 hours, and the deposit status will update once complete. If the status has not changed after 48 hours, reach out to the ValPay support team.
📧 General Support: [email protected]
🌐 Partner Portal: portal.valpay.com/merchants